Here’s What Our Clients Have to Say …

“The Frontlines has been instrumental in elevating my leadership skills as we prepare to launch our second restaurant. Their customizable group and one-on-one coaching has allowed me to meet my leaders precisely where they are on their individual leadership journeys. As an organization focused on internal leadership development and building a pipeline, we’ve greatly benefited from the over 180 unique development curricula that Lauren has produced. This content has empowered us to effectively foster the growth of my team members, from entry-level roles to director positions.”

— Brandon Hurst, Chick-fil-A Operator

“The Frontlines has streamlined our internal leadership training processes and created consistency across both restaurants. The Culture Surveys are full of incredibly valuable insights that have helped us make tremendous strides improving our overall culture.”

— Rob Morris, Chick-fil-A Operator

“The Frontlines helped us change from just promoting people to developing leaders. The Leadership Development Program that they created has created better leaders than I have ever worked alongside in my 17 year Chick-fil-A Career. Experiencing their Lead Higher Academy and now being coached 1:1, I am excited to see how my business and leadership capacity grows with the Frontlines!”

— Josh Grimm, Chick-fil-A Operator

“The Frontlines has brought in true Chick-fil-A Restaurant Experience into my restaurant. They have catapulted my business in multiple areas to create long lasting change. Looking back from the beginning on a discovery call to now Frontlines has grown and fast forwarded our trajectory as a business. They are reliable, mission focused, and able to truly help if you are willing to look at your business holistically for the opportunities to grow.”

— Sam Seigler, Chick-fil-A Operator

“Our workplace culture has been drastically improved since partnering with The Frontlines. From the quarterly culture surveys, to the leadership cohorts, and especially the Lead Higher Academy… we are seeing tremendous growth in our leaders and our restaurant is better for it! With a focus on raising up “leaders of people” over “managers of shifts,” The Frontlines has revolutionized how we do business.”

— Meghan Weber, Chick-fil-A Director

“My Senior Director Team was looking for a centralized tool for our Leadership Development Plan as well as a centralized spot for team member and leader communication. Josh from the Frontlines coached us through the implementation of the Basecamp Tool and spent a number of sessions with our Senior Directors in assessing and implementing these tools in a fashion that was unique and valuable to our restaurant. The process was straightforward and well coached, and the outcome has been extremely valuable. We have promoted a few leaders and directors through our new professional development tool and it is working well for us. The Basecamp communications piece has greatly improved team and leader communication and information sharing!

— Mary Anne Donofrio, Chick-fil-A Operator

“I am tremendously thankful for our partnership with The Frontlines. The Frontlines system has answered the question from team members of “What do I need to do to grow?”. By far the greatest addition to our organization has been their culture survey. It has provided our team a voice and it has given us an ear to listen. I cannot thank Lauren and Josh enough. The overall health of our organization has never been stronger. The Frontlines partnership has helped us accomplish this.”

— Josh Faretta, Chick-fil-A Operator

“The leadership development program Frontlines has is the best system I have seen used within a Chick-fil-A restaurant in my 18 years of Chick-fil-A experience. I have read over and gleaned from several different ldp’s I’ve come across via leadwell and operator visits, and the program we’re using from The Frontlines is the best one in my opinion. It provides clarity, traceability, promotes employees taking initiative, and is well organized giving the team member and the leaders overseeing it a clear path on where they are at and what’s next. This system also scales easily with any store volume. We have more people than we’ve ever had before going through the leader development process and it’s more manageable compared to our old system we used when we had even less candidates in the pipeline. Additionally leaders who are going through the system and succeeding are starting their roles as leaders much more prepared and ready for their new level of responsibility.”

— Joshua Leon, Chick-fil-A Operator

“I can only say enough positive things about Frontlines Leadership Training. From start to finish, the experience was great. The program's content was practical and also insightful, tailored to address the real challenges faced in leadership roles today. The interactive nature of the training fostered a developmental environment for leaders and aspiring leaders. Leaders shared with us that it has been the most intentional development they have ever received. Since implementing the program, I've noticed a marked difference in my team's training and performance. I highly recommend Frontlines Leadership Training to anyone looking to elevate their leadership program and drive meaningful change within their organization.”

— Blake Dennard, Chick-fil-A Operator

“My Senior Director Team was looking for a centralized tool for our Leadership Development Plan as well as a centralized spot for team member and leader communication. Slack was not meeting all of our needs and did not provide options for all team communications threads as well as team member announcements. We were also looking for a space to house team member documents and an essential information hub. Josh from the Frontlines icoached us through the implementation of the Basecamp Tool and spent a number of sessions with our Senior Directors in assessing and implementing these tools in a fashion that was unique and valuable to our restaurant. The process was straightforward and well-coached, and the outcome has been extremely valuable. We have promoted a few leaders and directors through our new professional development tool and it is working well for us. The Basecamp communications piece has greatly improved team and leader communication and information sharing!”

— Caleb Peters, Chick-fil-A Operator

“Working with The Frontlines has been a great experience for our business. It is an approach to leadership that has helped us be consistent. The material is solid and very applicable. I love how the material includes not only soft leadership skills, but also very specific Chick-fil-A related material. The Frontlines team is wonderful to work with and is always making sure we have what we need and are well taken care of. I would definitely recommend The Frontlines to any operator, regardless of your tenure or volume!”

— Tyler Carter, Chick-fil-A Operator

“The Frontlines have made a clear path for improvement in our restaurant helping us create momentum and expand our team. Thanks to their system and their guidance we have improved and grown so much. Their culture survey is amazing. It is my favorite system because it really helps you to know the state of the team and what we need to do to make a better work environment. I don't think we will be where we are right now without the help of Frontlines!”

— Andrea Farrar, Chick-fil-A Director

“The Frontlines has been a game changer for myself and our restaurant. It allows us to apply what we learn in real time and provides accountability to ensure you are staying on task. The courses are clear and consice and truly make you think about how you carry yourself. Our leadership development plans would be nowhere near as developed and streamlined without their help! Could not recommend The Frontlines enough!”

— Eric Taylor, Chick-fil-A Director