Meet Our Team

With over 84 years of combined Chick-fil-A experience, we're eager to partner with you for success!

Lauren Silich
CEO & Founder

I grew up on the south side of Chicago. My dad worked in construction. My mom was a teacher. In college I fell in love with a boy that prepped vegetables for the local pizza place. I married him and Steve became a cop, then a restaurateur. I’ve been a bartender, a waitress, a cook, a dishwasher, a bouncer and the owner. Most recently, I owned three Chick-fil-As … through a pandemic.

Through it all, the frontline workforce have been my mentors, my best friends, my confidants, my counselors, my neighbors, my cheerleaders, my soulmate and my inspiration.

I’ve cried with them in loading docks when things didn’t quite work out. I’ve celebrated immigration papers and first time college graduates. I’ve helped them build the skills to reach the dream of purchasing their first car, first semester, first house or their first franchise fee. I’ve watched their eyes light up when they began to believe the future is brighter than the past.

I teach my kids Lily and Ricky to tip well and look people in the eye when you order your meal, receive a package or run into the garbage collector in the alley. Not just because it’s the respectful thing to do, but because they run the world. I believe in a society where we don’t just look up to athletes and celebs … we also look up to those that make our world go round.

I haven’t seen it all … but I’ve seen a lot.

What I have learned above anything else is that in the best of times and in the worst of times, one thing stays consistent — The Frontline worker has the most unlocked potential of any workforce out there. Equipped with the right skills, systems, culture, guidance and leadership, they can change their lives, their communities and your business. They sure changed mine.

Follow me on LinkedIn for more info & details.

Josh Marshall
Operations & Client Consultant

I grew up in northeast Ohio. My father was a pastor, and my mother was a nurse. In high school I worked four years making tips at a car wash where I learned the value of a smile, hustle, and showing thanks for our customers. I worked my way through college at a Chick-fil-A in the mall near my school. After college, I joined one of the most influential coffee companies in the world, Intelligentsia, and I started washing dishes. 

I’ve worked in prep, on the line, on register, and as a runner. I’ve been a barista, a store manager, and a director over multiple locations. I’ve supported businesses and teams, and I’ve coached owners and their leaders. I love the energy of the retail interaction, the value it delivers to the guest, and the opportunity it offers to the frontline workforce.

I married a high-school Spanish teacher, Lynn, who nannied through college. Together we have two daughters who brew coffee with me every morning. My 6-year-old and I are currently working on her latte art. She's already preparing to run the world, one shift at a time.

If you want all my professional deets, you can get them here.

Jeff Koch
Coach & Consultant

I grew up in Central and South Florida where I was a Disney kid who was fascinated with aviation so much so that I worked 40-hours a week at a restaurant in high school to take flying lessons. Scared my mom silly when I got my driver’s license and pilot license in high school! I attended Troy State University (where I met my amazing wife Tracey) and after graduation was commissioned into the United States Air Force and trained to be a pilot. I served 23 years, retiring in the grade of Colonel, and logging over 3,000 flying hours in the A-10, T-38, and DA-20 aircraft including 168 combat hours in Operation DESERT STORM. I also flew a desk on a few assignments including a fellowship on Capitol Hill, developing the Air Force annual budget at the Pentagon, and running the Legislative Liaison Office for the Air Force on Capitol Hill. A couple of really cool things I got to do during my time serving in the Air Force was work as an Advance Agent for Air Force One and be the military escort for the Speaker of the House. 

After retiring from the Air Force, I began my journey with Chick-fil-A. Opening a new restaurant in my college town of Troy and then relocating to Dothan, Alabama (Tracey’s hometown) where I operated a free-standing and mall restaurant. As an Operator, I loved the impact and influence you could make in the lives of other team members, leaders, and Operators. After leaving Chick-fil-A I wanted to continue to make that difference in people and am thrilled to do that with The Frontlines. 

Tracey and I have been married for 35 years, moved 22 times, and have two grown children that are adulting well as well as an Australian Labradoodle that keeps us in check. 

Quinn Roe
Client Consultant

I grew up in sunny South Florida. My father was employed in the construction field, while my mother stayed at home to care for my three younger siblings and me. At the age of ten, I began playing lacrosse and developed a deep passion for the sport. This love for lacrosse eventually led me to college, where I discovered my interest for the restaurant industry through an internship with Chick-fil-A in West Palm Beach. I found the industry's dynamics to be reminiscent of the competitive nature of sports, which further fueled my interest. I was so enamored with it that I returned to work there after college.

Throughout my journey in various roles and positions, I have found that the restaurant industry demands qualities such as competitiveness, intensity, and continuous learning in order to achieve success and it all starts with the frontline worker. These challenges have consistently kept me engaged and motivated to acquire more knowledge. My greatest passion lies in assisting others in identifying their strengths and guiding them to achieve their goals.

I recently married my former co-worker, Dylan, who is in Chick-fil-A’s Leadership Development Program. We are currently living full time on the road with our miniature dachshund, Charlie.

Jeremiah King
Client Consultant

I was born and raised in Chattanooga Tennessee and was the youngest of seven children. As a means to make a living, my father worked as a carpenter by trade and my mother, a stay at home mom, but both of them were most passionate about serving others and dedicated their lives as full-time missionaries. I admire my parents for being some of the hardest working & humble people I’ve met. 

Following in the footsteps of my six older siblings, I joined the Chick-fil-A family when I was fifteen years old and was so excited to get my first, real job. The year I spent working for Chick-fil-A left a lasting impression on me. After turning sixteen, my parents’ missionary work led us to Mexico where I lived for a little over three years. While in Mexico, I dedicated my time to my studies, learning how to speak Spanish and also worked as a full-time farmhand. 

Though I loved the culture and vibrancy of Mexico, I was offered an entry level position at a Chick-fil-A in El Paso and returned to the States where I fulfilled nearly every position in the restaurant. Within a few months, I was promoted to a Director, and within 5 years, oversaw multiple locations. I have served in the restaurant setting and the Support Center, as a Chick-fil-A Trainer and most recently as a ServSafe Instructor/Proctor for Peter Good Seminars. All while also attending Liberty University Online. Through all of my adventures I’ve learned the value of hard work, and as Truett said “if you’re not having fun, you’re not doing something right.” 

I met my wife Taylor while serving at a Chick-fil-A in California. We now work together in Chick-fil-A’s flagship restaurant in New York City (she’s my boss both at home and at work). We have two daughters from a previous marriage, Katie (12) and Grace (4) and just welcomed our son Killian in April of 2024.

Mary Ashley Baker
Coach

I grew up in Metro Atlanta in the heyday of 90s radio dreaming of becoming a radio star. With a degree in Broadcast Journalism from the University of Georgia, I started my career at a local radio station, reporting the afternoon news and traffic. I spent my “free time” preparing to compete in the Miss Georgia pageant, hoping to become Miss Georgia and ultimately Miss America. I figured if I was going to be a star, being Miss America would have its advantages. For two years post-college, I worked 12+ hour days between the radio station and a local bagel shop scrubbing the insides of cream cheese coolers to fund my Miss America pursuit.

Spoiler: I did not win. But through the training, coaching, and preparation, I learned the value of hard work and how to set and pursue seemingly impossible goals. This experience led me to a renewed perspective on what truly mattered and a deeper sense of self. I realized my purpose might be to highlight other people’s successes by sharing their stories, so I transitioned into Public Relations, where the focus on workplace culture was rejuvenating. However, despite having amazing clients, the work felt empty, prompting another path of self-discovery.

This path of self-discovery led to fried chicken, and I joined Chick-fil-A Operator Shane Todd in Athens, GA to help develop his growing leaders.  I created a leadership development program for college graduates who want to invest 2 to 3 years in Athens Chick-fil-A and invest in their personal and professional growth to propel themselves to whatever is next. The organization has since more than doubled in revenue, and I've worked with dozens of high-performing restaurant leaders.

In the meantime, I've gotten married and started a family—two babies in two years. Learning to integrate being a mom with career aspirations has made me more intentional about my work, seeking joy, fulfillment, and purpose while supporting my family. I became a Certified Professional Coach and now help other working moms clarify who they are, what they want, and how to create a plan forward to realize their dreams.

I once thought I was the star of my story. Then, I believed I was meant to tell other people’s stories. Now, I realize my life's work is to help others live a better story—one worth telling and sharing, impacting generations to come.

Sarah Mollus
fractional chief marketing officer

With a passion for excellence and a belief in faith and hard work, I've dedicated my career to leadership and quality, beginning as a top candidate for the Chick-fil-A Operator program. Over nine years, I specialized in Marketing, Training, and Leadership Development, later teaching at the Chick-fil-A Support Center. I also served as Chief of Staff at a marketing boutique, sharpening my strategic leadership skills. Driven by a desire to own my own business, I launched Mollus Consulting, focusing on bringing order to business chaos through strategic solutions. Now, as the fractional Chief Marketing Officer for The Frontlines, I’m committed to capturing and sharing the stories that empower our teams.

Outside of work, my husband Trent and I have been married for 16 years, and he serves as a full-time pastor. We are blessed with three wonderful children—Brady, Avery, and Rylan—who keep our lives full of joy and energy. Though originally from Kansas City, Texas has become our cherished home, and we’re proud to be die-hard Kansas City Chiefs fans!

Whether in a professional or personal setting, my commitment to excellence and building relationships is what I value most. These principles drive me, and I’m eager to bring them to our team to achieve our shared goals.