Inspire Trust.
Empower Teams.
Change Your World.

The Frontlines is dedicated to transforming the frontline work experience. Through customized training, coaching, and consulting, we help your team tackle real-world challenges, reveal untapped potential, and drive organizational success. We partner with you every step of the way, ensuring your frontline heroes have the skills and confidence to lead and thrive.

Customized development platform providing repeatable training, internal talent development, progress tracking, and a leadership talent pipeline. Includes platform, 184 training pieces, and tailored development plans for 4 organizational levels.

Frontlines Leadership Training

Lead Higher Academy

We offer two libraries for topic-based leadership courses, covering essential skills such as empathy, communication, and teamwork. Our brand-specific courses focus on crucial areas like managing shifts, leading the business, team alignment, and multi-unit readiness. Flexible plans allow you to to best fit the needs of your team.

Cohort Coaching & Consulting

Group coaching sessions focusing on leadership development, tailored to advancing leaders and change agents.

Talent Strategy Consulting

Our Culture Survey is a comprehensive listening tool that measures workforce culture across key categories, providing detailed analysis and implementation support. The survey is customized to address the specific needs of your frontline workforce.

Business Results Consulting

Our Personalized Reporting & Planning tool helps align your leadership team with customized scorecards, compliance reports, thematic goals and 90-day plans. It provides a clear, accountable view of business performance through weekly, monthly, and quarterly updates. This tool ensures metrics ownership is distributed among the team while maintaining oversight by leaders, fostering a unified effort to achieve business goals.

1:1 Coaching and Consulting

Who is pouring into you as a leader and helping you win? Our expert coaching and consulting team, led by seasoned professionals who understand the unique challenges of leading the frontlines, is here to support you. We help you maintain balance, expand your influence, and achieve your goals. Let us guide you to success and thrive in your role.

  • "Working with The Frontlines has been the single most valuable partnership for me as a leader at Chick-fil-A. Through our work together, my team has gained an effective solution for establishing a system and culture of leadership development at our restaurant. We have also gained a thought partner who genuinely cares about our business and its success, and is willing to dive into our unique context to brainstorm solutions and adaptations that work for us."

    Courtney C., Chick-fil-A People Director

  • "These guys are great to work with and are very personable. They understand what it means to be in our shoes & have been where we are."

    David Grimm, Chick-fil-A Operator

  • "You guys have seriously saved my business and my sanity, all while giving me a renewed excitement about what I get to do everyday."

    Tim Sweetman, Chick-fil-A Operator

  • "In a time when I was struggling with strategy and execution, The Frontlines came alongside me to help guide, coach, and encourage. I've felt so understood and challenged in our relationship; it's been one of the most key business relationships in my life."

    Kylie Oberweather, Chick-fil-A Operator